Alison Taylor

Chief Customer Officer
American Airlines
USA/Global

Summary:

2022 Global Business & Interfaith Peace Award

The Gold medal in Core Business goes to Alison Taylor, Chief Customer Officer at American Airlines.

Alison Taylor’s tireless commitment to caring for others while connecting the world exemplifies the perfect synergy of compassion and passion! Her global leadership in the world’s largest airline combined with her love for people, peace, and faith has been a shining light for team members at American Airlines during one of the most challenging years our world has ever seen.

With the whole team, for example, American Airlines launched record-setting direct flights between New York and New Delhi – daring to overcome the challenges to keep the world connected.

And a daily demonstration of her and American Airlines’ commitment to care for one another on life’s journey is her executive sponsorship of American Airlines’ Christian Employee Business Resource Group (EBRG) and supporting the company’s faith-based and Abilities EBRGs’ partnership with the Religious Freedom & Business Foundation’s Dare to Overcome allyship initiative happening in 2022 in Washington DC and then onwards to India in 2023!

Nominated by:

The Rev. Greg McBrayer, Chief Flight Controller / Chaplain, Christian EBRG Global Lead, American Airlines DFW IOC

Acceptance Speech

About the Award

The 2022 Award will be given on the evening May 24, 2022, at Dare to Overcome, the Religious Freedom & Business Foundation’s annual allyship conference and business for peace symposium.

The Global Business & Intercultural Peace Awards have been given in tandem with the Paralympic Games as part of former UN Secretary General Ban Ki-moon’s UN Global Compact Business for Peace initiative in Rio de Janeiro (2016), Seoul (2018) and Tokyo (2021). In 2022 they will be given in Washington DC and then move onward to New Delhi in 2023 in tandem with the G20 Meetings hosted by India.

In 2021, the Awards were held in Tokyo in August and were keynoted by former Japanese Prime Minister Yukio Hatoyama. Awardees included the CEOs of Intel and Tyson Foods, both Fortune 100 companies. Previous CEO recipients come from companies as diverse as Ernst & Young, Hyundai, Kimberly Clark, and Berkshire Capital, and countries including Australia, Brazil, Canada, China, India, Indonesia, Iraq, Israel, Italy, Japan, Lebanon, Mozambique, Myanmar, Netherlands, the Palestinian territories, South Korea, UAE, Uganda, the United Kingdom and the United States.

Biography

As CCO at American Airlines, Alison is responsible for the strategic development and execution of their customer initiatives, leading an amazing team of more than 6,000 globally. The mantra at American Airlines is “caring for our customers on life’s Journey.” Her team consists of Sales, Distribution, Marketing, Product Development, Digital, Customer Experience and Innovation, Reservations and Advantage Customer Service. Alison also serves as the Christian EBRG Executive Sponsor. Her passion and enthusiasm for our customers and coworker is infectious.

Alison leads an incredible team of 6,000 + globally focused on caring for our customer on life’s journey. Responsible for the strategy development and execution of American Airlines’ customer initiatives, she also leads the amazing teams of Sales, Distribution, Marketing, Product Development, Digital, Customer Experience & Innovation, Reservations and Advantage Loyalty Customer Service.

By building strategic relationships with corporate and group customers, travel management companies, online travel agencies, and travel partners, Alison’s team drives revenue for the world’s largest airline. Alison also leads the airline’s distribution strategy, ensuring American Airlines offers value-added booking options across all channels customers utilize to access the airline’s products and services. Her team continues to develop industry-leading distribution capabilities and pioneer new business models to meet corporate and agency needs; this includes managing relationships with Global Distribution Systems, metasearch engines, online travel agencies, and the company’s data commercialization efforts.

Prior to her time at American Airlines, Alison worked at Starwood Hotels Resorts for 25+ years – Most recent at Global HQ in Stamford, Connecticut in the Global Sales leader role and prior to that in six countries across the Asia-Pacific region in varying leadership roles both on property and in AP HQ.

Alison Taylor Honors & Awards:

Outstanding Woman of the Year

Issued by WINiT by the Global Business Travel Association · Nov 2019

WINiT is a network of over 3,000 women and men focused on delivering career development services, resources and programs to women in travel-related industries. The Outstanding Woman of the Year Award celebrates the most talented and impactful women in the industry.

Top 40 Women in TravelTop 40 Women in Travel

Issued by WINiT by the Global Business Travel Association · Nov 2019

WINiT is a network of over 3,000 women and men focused on delivering career development services, resources and programs to women in travel-related industries. The Top 40 Women in Travel is an accolade awarded to accomplished women who demonstrate strong leadership and vision in the travel industry.

Top 25 most influential people in business travel

Issued by Business Travel News · Dec 2017

For over 35 years, Business Travel News has been providing business travel and meeting professionals with news, analysis, and research. BTN’s annual list recognizes those who have made major impacts on the industry.

25 Most Influential People in the Meetings Industry

Issued by Successful Meetings · Jul 2016

Associated with Starwood Hotels & Resorts Worldwide, Inc.

Successful Meetings serves meetings-industry stakeholders representing a range of industries and job titles, delivering clear and easy-to-implement strategies, solutions and sourcing services. The Most Influential People in the Meetings Industry go to luminaries who have either contributed to the business of meetings, made it easier for meeting professionals to do their jobs, helped raise awareness of the industry, or, through their actions, have had a significant impact on meeting professionals.